| Customer Service |
Can't find the answer to your question?
Please call us at: 800.462.5790
or you can also email us at:
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| My Account |
 What is your privacy policy?
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glō is committed to respecting and protecting your privacy. To read our privacy policy, click here. |
What should I do if I have forgotten my password?
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For security reasons, glōdirect.com requires a password for signing in to your account. If you have forgotten your password, please click on “I have forgotten my password. (click here)”. You will be asked for you login e-mail address. Your password will be e-mailed to you within one hour. |
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| Ordering |
How will the credit card charge show on my statement?
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glōdirect orders will appear on your MasterCard or Visa statement as “gloretail”. |
I am outside the United States. What about taxes, duties and customs fees?
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Customs policies vary from country to country. All taxes, duties and customs fees are the responsibility of the customer. UPS can give you information on the methods of payment accepted for the duties, taxes, and other fees which are collected upon delivery. For more information, we suggest that you contact your local customs office before ordering. *Please note - If you deny the delivery of a package due to customs fees, please understand that you will be responsible for the full cost of shipping the package to and from your location. |
Why am I being charged tax on my order?
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Our tax collection requirements for many states changed effective 1/1/2007. We may now be required to charge tax in your state even if we did not in the past. We value your business highly and hope to be of service to you many times in the future. |
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| Shipping and Returns |
What are your Exchange and Return Policies?
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glō insists that you love our products and selections as much as we do. If a product fails to meet your expectations, simply contact us. glō gladly accepts returns of products within 30 days of the original purchase, accompanied by the original sales receipt. Unfortunately, we cannot accept returns on open color cosmetics or fragrance. |
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